Commercial Renewals Partner

We are for Commercial Renewals Partner to join our team. you will be responsible for managing the end-to-end renewal process for existing customers, ensuring contracts are renewed on time, revenue is retained, and opportunities for growth (upsell/cross-sell) are identified.

Key Responsibilities

• Own and drive the renewal lifecycle (typically 90–180 days pre-expiry)
• Ensure timely and accurate contract renewals
• Forecast renewal pipeline and revenue
• Build relationships with key customer stakeholders
• Understand customer value realization and outcomes
• Address risks that could impact renewal
• Handle pricing, discounting, and commercial terms
• Work with procurement and legal teams where required
• Minimise churn and maximise retention rates
• Identify upsell and cross-sell opportunities
• Partner with Account Executives / Sales for expansion 

Key Skills & Experience

• Strong commercial and negotiation skills
• Experience with contract management / renewals
• Customer relationship management
• Financial and forecasting ability
• Stakeholder management across multiple functions
• Familiarity with CRM tools (e.g., Salesforce)

What we offer in return?

• A collaborative and fast paced work environment.
• 25 days annual leave plus of Bank Holidays and the ability to buy an additional three days holiday.
• Health Cash Plan
• A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more.
• Life Assurance 4x annual salary
• Team and Company events
• A structured pathway to learn and develop.
• Employee referral scheme
• Joint contribution pension scheme via Scottish Widows
• Performance related monthly Bonus scheme
• Hybrid working including onsite parking when in the office
• Great company culture
• Well-being support