Service Booking Schedular

Service Booking Scheduler

Tunbridge Wells (Hybrid)

Temp with a view to going perm

Are you organised, proactive and confident on the phone? Do you enjoy keeping things moving and making sure nothing slips through the cracks? We’re looking for a Service Booking Scheduler to join a busy operations team in Tunbridge Wells. This is a temp-to-perm opportunity offering stability, development and the chance to become a key part of a fast-paced service environment.

The Role

You’ll be responsible for coordinating service bookings with third-party suppliers, confirming appointment dates and ensuring all information is accurately recorded within internal systems. This position plays a vital role in keeping service delivery on track, supporting customer experience and maintaining operational performance.

 What You’ll Be Doing

Supplier Coordination & Booking Management

• Contact third-party suppliers to request, confirm and chase booking dates
• Secure timely updates on availability, job acceptance and any scheduling changes
• Build strong working relationships to ensure smooth and efficient communication

System Updates & Administration

• Record all booking activity and supplier communication within internal systems
• Maintain accurate, real-time data to support operational visibility
• Ensure documentation and supporting information is correctly stored
• Manage and triage the shared Service Support inbox

Communication & Coordination

• Update internal teams on confirmed dates, changes or escalations
• Flag potential SLA risks or supplier delays promptly
• Provide general administrative support linked to service scheduling

Service Quality & Efficiency

• Proactively chase outstanding confirmations to minimise delays
• Identify recurring process issues and suggest improvements
• Help deliver a seamless end-to-end service experience

About You

Essential:

• Confident Excel user
• Strong communication skills, comfortable making high-volume outbound calls
• Highly organised with the ability to manage multiple bookings at once
• Strong attention to detail and accuracy
• Able to work effectively in a fast-paced, deadline-driven environment
• Experience using CRM or service management systems (training provided if needed)

Desirable:

• Previous experience in scheduling, coordination or administration
• Exposure to field service operations or supplier networks
• Experience in a customer-focused or operational setting

Personal Qualities

• Proactive and persistent – not afraid to chase for updates
• Professional and courteous in all communication
• Positive attitude and eager to learn
• Team-focused with a strong commitment to quality and consistency