Service Booking Scheduler

Tunbridge Wells (Hybrid)

Temp with a view to going perm

Are you organised, proactive and confident on the phone? Do you enjoy keeping things moving and making sure nothing slips through the cracks? We’re looking for a Service Booking Scheduler to join a busy operations team in Tunbridge Wells. This is a temp-to-perm opportunity offering stability, development and the chance to become a key part of a fast-paced service environment.

The Role

You’ll be responsible for coordinating service bookings with third-party suppliers, confirming appointment dates and ensuring all information is accurately recorded within internal systems. This position plays a vital role in keeping service delivery on track, supporting customer experience and maintaining operational performance.

What You’ll Be Doing

Supplier Coordination & Booking Management

Contact third-party suppliers to request, confirm and chase booking dates
Secure timely updates on availability, job acceptance and any scheduling changes
Build strong working relationships to ensure smooth and efficient communication

System Updates & Administration

Record all booking activity and supplier communication within internal systems
Maintain accurate, real-time data to support operational visibility
Ensure documentation and supporting information is correctly stored
Manage and triage the shared Service Support inbox

Communication & Coordination

Update internal teams on confirmed dates, changes or escalations
Flag potential SLA risks or supplier delays promptly
Provide general administrative support linked to service scheduling

Service Quality & Efficiency

Proactively chase outstanding confirmations to minimise delays
Identify recurring process issues and suggest improvements
Help deliver a seamless end-to-end service experience

About You

Essential:

Confident Excel user
Strong communication skills, comfortable making high-volume outbound calls
Highly organised with the ability to manage multiple bookings at once
Strong attention to detail and accuracy
Able to work effectively in a fast-paced, deadline-driven environment
Experience using CRM or service management systems (training provided if needed)

Desirable:

Previous experience in scheduling, coordination or administration
Exposure to field service operations or supplier networks
Experience in a customer-focused or operational setting

Personal Qualities

Proactive and persistent – not afraid to chase for updates
Professional and courteous in all communication
Positive attitude and eager to learn
Team-focused with a strong commitment to quality and consistency