Administrator

Administration Assistant
Location: Tunbridge Wells

Are you an experienced and well-organised administrator looking for a role where you can make a real impact? We are seeking an Administration Assistant to support the smooth delivery of installation projects, working closely with internal teams and third-party service providers. You will play a key role in ensuring customers receive a seamless and professional service, supporting two Installation Coordinators and contributing to the efficiency of the wider operations function.

Key Responsibilities

• Process new installation orders and manage the installation diary for allocated customer accounts

• Oversee the administration involved in installation work and key account projects

• Liaise with third-party installers across the UK to coordinate resources and maintain service quality

• Confirm installation details (location, type, requirements) and manage the process from start to finish

• Verify product kit requirements and issue Vehicle Installation Guides

• Maintain regular communication with customers, installers, and internal stakeholders

• Review job sheets submitted by field engineers to ensure accuracy and completeness

• Work closely with Installation Coordinators, Account Managers and Quality Assurance Engineers

• Keep installation records accurate and up to date within internal systems

• Produce timely and relevant internal and external reports

• Plan and organise resources to meet installation demand

• Support diary management for engineers to ensure necessary QC audits are completed

• Validate and review supplier costings, including weekly cost checks

Additional Responsibilities

• Identify opportunities to improve processes and increase efficiency

• Collaborate with other business units and contribute to cross-department meetings

• Build knowledge of different installation types and vehicle specifications

• Undertake ad-hoc tasks to support customer service and operational needs

Key Experience & Skills

• Proven office administration experience

• Excellent verbal and written communication skills

• Strong working knowledge of Microsoft Office, especially Excel

• Highly organised and confident working to tight deadlines

• Ability to work both independently and as part of a team

What’s in It for You?Be part of an innovative, fast-paced environment working with advanced technology

• Supportive, collaborative working culture

• Opportunities for professional development and career growth

If you’re a proactive, detail-driven administrator looking for your next challenge, we’d love to hear from you.