Administration Assistant
Location: Tunbridge Wells

Are you an experienced and well-organised administrator looking for a role where you can make a real impact? We are seeking an Administration Assistant to support the smooth delivery of installation projects, working closely with internal teams and third-party service providers. You will play a key role in ensuring customers receive a seamless and professional service, supporting two Installation Coordinators and contributing to the efficiency of the wider operations function.

Key Responsibilities

Process new installation orders and manage the installation diary for allocated customer accounts
Oversee the administration involved in installation work and key account projects
Liaise with third-party installers across the UK to coordinate resources and maintain service quality
Confirm installation details (location, type, requirements) and manage the process from start to finish
Verify product kit requirements and issue Vehicle Installation Guides
Maintain regular communication with customers, installers, and internal stakeholders
Review job sheets submitted by field engineers to ensure accuracy and completeness
Work closely with Installation Coordinators, Account Managers and Quality Assurance Engineers
Keep installation records accurate and up to date within internal systems
Produce timely and relevant internal and external reports
Plan and organise resources to meet installation demand
Support diary management for engineers to ensure necessary QC audits are completed
Validate and review supplier costings, including weekly cost checks

Additional Responsibilities

Identify opportunities to improve processes and increase efficiency
Collaborate with other business units and contribute to cross-department meetings
Build knowledge of different installation types and vehicle specifications
Undertake ad-hoc tasks to support customer service and operational needs

Key Experience & Skills

Proven office administration experience
Excellent verbal and written communication skills
Strong working knowledge of Microsoft Office, especially Excel
Highly organised and confident working to tight deadlines
Ability to work both independently and as part of a team

What’s in It for You?Be part of an innovative, fast-paced environment working with advanced technology

Supportive, collaborative working culture
Opportunities for professional development and career growth

If you’re a proactive, detail-driven administrator looking for your next challenge, we’d love to hear from you.