Account Handler - Commercial Insurance

Location: Chandlers Ford, Hampshire - Remote working avaible  

Hours: Monday to Friday 9am – 530pm

We are seeking professional, ambitious, career minded individuals to join our expanding team on a full-time basis. We offer an excellent set of benefits and the ability to offer a long-term career path. 

About Us

We are a Commercial Insurance broker offering a range of products, with a focus on understanding our customer’s needs and finding the most appropriate cover at the most competitive price. Quality of service is fundamental to our belief, as is providing our colleagues with a supportive, professional, and fun working environment.

The Role:

You will be responsible for handling a book of small renewals every month. Our customers have individual needs and therefore require bespoke policies to meet their unique set of circumstances, which will require you liaising with insurers to ensure we provide the best possible solution for our customers.
You will spend most of your time on the phone speaking to our existing customers and insurers whilst navigating them through their renewal journey. It’s a fast-paced environment and the ability to organise and manage your workloads is key to being successful in this role.

Key Responsibilities:

• To renew/sell and service commercial insurance products
• Upsell and cross sell at every opportunity.
• To identify and maximise sales opportunities and overcome any objections to close the sale.
• Embrace and comply with company values by incorporating the Customer Charter promises.
• Work towards targets and KPI’s

The Ideal Candidate

• Excellent communication skills
• Confident phone manner
• Target driven.
• The ability to build rapport (internally and externally).
• To work effectively as both an individual and as part of the team
• Self-organise, with the ability to multi-task.
• The ability to work under pressure and prioritise the workload.

 What we offer in return?

• A collaborative and fast paced work environment.
• 25 days annual leave plus of Bank Holidays and the ability to buy an additional three days holiday.
• Health Cash Plan
• A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more.
• Life Assurance 4x annual salary
• Team and Company events
• A structured pathway to learn and develop.
• Employee referral scheme
• Joint contribution pension scheme via Scottish Widows
• Performance related monthly Bonus scheme
• Hybrid working including onsite parking when in the office
• Great company culture
• Well-being support