Partnerships Manager

Partnerships Manager

This is a hybrid opportunity that can be based from either of our offices in Manchester, Peterborough, Sunderland, Stoke or Northern Ireland.

Role Overview

The Partnership Manager supports the delivery and performance of corporate partnerships within the portfolio led by the Senior Partnerships Manager.

You will be responsible for managing defined elements of partner relationships, ensuring operational excellence, service delivery, and commercial performance across agreed products and services. Acting as a key day‑to‑day contact for partners and internal stakeholders, you will help translate partnership objectives into effective execution, while identifying opportunities to improve performance and customer outcomes.

This role is ideal for someone with strong relationship management skills, commercial awareness, and a passion for delivering results within a collaborative, cross‑functional environment.

Key Responsibilities

Partnership Support & Relationship Management

• Act as a day‑to‑day operational contact for assigned partners or nominated elements of larger partnerships.
• Build positive, professional relationships with partner representatives to support effective collaboration and delivery.
• Support the Senior Partnerships Manager in managing partnership commitments, service delivery, and issue resolution.
• Proactively identify and escalate risks, issues, or dependencies that may impact partner performance.

Operational & Product Performance

• Support the ongoing performance of insurance products and services aligned to partnership agreements.
• Liaise with internal teams (Claims, Operations, Underwriting, IT, Marketing) to ensure timely resolution of issues and smooth operational delivery.
• Monitor service performance and customer outcomes, highlighting opportunities for improvement.

Commercial & Performance Management

• Assist with the monitoring and reporting of key partnership KPIs, service levels, and commercial metrics.

• Analyse management information to identify trends, risks, and areas of under‑performance.
• Support the delivery of agreed initiatives, enhancements, or corrective actions to improve partnership outcomes.

Governance & Reporting

• Support partnership governance activities, including preparing reports, presentations, and performance packs.
• Ensure actions from meetings and reviews are tracked, progressed, and delivered within agreed timescales.
• Maintain accurate records of partnership activity, decisions, and actions.

Continuous Improvement & Change Support

• Contribute to continuous improvement initiatives across service delivery, processes, and customer experience.
• Support the implementation of change initiatives, including process updates, service enhancements, and partner‑led activity.
• Share insights and operational feedback to inform wider partnership strategy discussions.

Skills, Experience & Knowledge:

• Experience supporting or managing B2B, affinity, or third‑party relationships in a commercial environment.
• Ability to navigate complex documentation (such as Partner contracts).
• Understanding of the regulatory environment.
• Self-motivated, resilient; strong work ethic, you thrive in a dynamic, fast-paced environment and persevere through setbacks.
• Exemplary people skills, able to work with diverse internal and external stakeholders.
• Strong organisational skills with the ability to manage multiple priorities and deliver to deadlines.
• Insurance or financial services industry experience (advantageous).

What we offer in return?

• A collaborative and fast paced work environment
• Health care cash plan
• Yearly bonus scheme
• 24 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service)
• Life Assurance 4x annual salary
• Vibrant, modern offices

Why us?

Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products.

Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers’ advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions.

We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused.com, Go Compare and Compare the Market, via our broker partners.