Senior Delivery Manager

Senior Delivery Manager

This is a flexible, hybrid role and can be based from either of our offices in Peterborough, Manchester, Sunderland or Stoke. We also have largely remote options available.

Role Purpose

As a Senior Delivery Manager, you are both a hands-on delivery manager within a squad and a people leader responsible for line-managing Delivery Managers. You bring advanced delivery expertise, enabling you to model best‑practice ways of working, coach others, and support the uplift of delivery capability across the organisation.

You enable your squad(s) to deliver high‑quality, predictable outcomes by guiding delivery practices, managing flow, removing impediments, and fostering a culture of collaboration and continuous improvement. In addition, you play a key role in developing Delivery Managers, supporting their growth, and ensuring consistent adoption of Performance standards across your area.

This role is ideal for a senior practitioner with strong delivery craft and the capability to lead people.

Key Accountabilities & Responsibilities

Squad Delivery Leadership:

• Act as the Delivery Manager for one or more squads, leading them through discovery, development, and delivery.
•  Coach the squad in Agile and Lean practices, enabling self‑organisation, continuous improvement, and flow‑based delivery.
• Support effective planning, forecasting, and progress tracking to ensure predictable delivery.
• Identify and remove impediments, manage risks, and ensure open communication across stakeholders.
• Bring heightened delivery experience to tackle more complex delivery scenarios or harder problems.
• Ensure Performance delivery standards and ways of working are consistently applied within your squad.

Line Management of Delivery Managers:

• Provide line management to a group of Delivery Managers, supporting performance, wellbeing, and career development.
• Coach DMs on delivery approaches, stakeholder management, facilitation, and continuous improvement.
• Help DMs navigate complex delivery challenges and remove blockers that they cannot address alone.

Capability Uplift & Coaching:

• Act as a senior point of expertise within your area, guiding squad and DM practices.
• Support the Lead Delivery Manager with capability uplift initiatives for DMs and squads.
• Share best practices and help raise the overall delivery maturity across teams.

Cross‑Squad Support & Collaboration:

• Provide support across teams when dependencies, risks, or blockers span multiple squads.
• Help facilitate alignment between DMs and squads where required.
• Bring a senior lens to cross‑team planning discussions and issue resolution, without owning roadmap/capacity (handled by Principals/Leads).

Reporting & Insights

• Support accurate progress tracking and reporting within your squad(s).
• Review and sense‑check reports from your DMs to support quality and consistency.
• Provide context and narrative to the Lead Delivery Manager on squad performance, risks, and improvements.

Skills, Experience & Knowledge

• Significant experience as a Delivery Manager or similar Agile delivery role.
• Ability to lead squads in complex or fast‑paced delivery environments.
• Strong track record of coaching individuals and teams.
• Clear understanding of Agile, Lean, and modern delivery practices.
• Skilled at managing risks, impediments, and cross‑team collaboration.
• Adequate technical understanding to effectively partner with engineers and product roles.
• Strong communication and facilitation skills.
• Experience mentoring or line‑managing delivery practitioners (advantageous)
• Experience working in scaled delivery environments (advantageous)
• Agile or Lean certifications (e.g., CSM, A‑CSM, SAFe, Kanban, Scrum) (advantageous)

What we offer in return?

• A collaborative and fast paced work environment
• Health care cash plan
• Yearly bonus scheme
• 24 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service)
• Life Assurance 4x annual salary
• Vibrant, modern offices

About the business:

Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total premium levels of circa £1.2b. Markerstudy also has a large and growing direct presence in the market as well.

Having acquired and successfully integrated Co-op Insurance Services in 2021, BGLi in 2022 & Atlanta in 2024.