Technical Pet Claims Assessing Team Leader

As a Team Leader, you will be at the heart of delivering excellence for our colleagues, policyholders and business partners. You'll lead a team of insurance partners, ensuring high standards, regulatory compliance and an outstanding customer experience. Your focus will be on team performance, process improvement, and maintaining the highest levels of service quality.

This is a key leadership role for someone who thrives in a fast-paced, customer focused environment and is passionate about coaching and developing others to reach their full potential.

Responsibilities

• Lead, develop and motivate your team to hit and exceed key performance indicators.
• Provide hands-on coaching, mentoring and support to help individuals grow and succeed.
• Oversee delivery of SLAs and ensure compliance with FCA regulations and internal quality standards.
• Continuously review and improve departmental processes to maximise productivity and efficiency.
• Set clear, measurable objectives, monitor team and individual performance, and deliver structured feedback through performance management.
• Maintain strong knowledge of systems, products, and services to provide expert guidance and support.
• Analyse productivity and current working practices, providing regular performance reports.
• Proactively identify operational issues and propose practical, forward-thinking solutions.
• Build a performance-focused, supportive culture, empowering your team to succeed in a fast-paced, changing environment.

Skills and Experience

• Proven experience in a team leader, coaching or management role, ideally in a target-driven environment.
• Strong leadership skills and the ability to influence and inspire others to deliver their best.
• A track record of hitting targets and driving team performance.
• Ability to develop, mentor and motivate a team during times of change.
• Excellent communication skills, clear, confident, and adaptable to different audiences.