Contact Centre Team Leader

Contact Centre Team Leader

Location: Hybrid – Dublin City Centre  
Job Type: Full-Time

Carole Nash Insurance, now proudly part of the Markerstudy Group, is Ireland’s leading motorcycle insurance intermediary. We’re looking for an experienced Contact Centre Team Leader to join our management team and help shape the future of our business.

If you’re a motivated people-leader who thrives on coaching, developing talent, and driving performance in a fast-paced contact centre environment, we’d love to hear from you.

*Occasional Saturday work required - 1/2 days - WFH. 

What You’ll Do

As a Contact Centre Team Leader, you will:

• Lead, motivate, and coach your team to deliver exceptional customer experiences.
• Manage performance to meet regulatory requirements and exceed business targets.
• Deliver accurate daily reporting on sales and activity, spotting new opportunities.
• Provide ongoing training and development in sales, compliance, and product knowledge.
• Manage resource planning and recruitment to ensure smooth operations.
• Resolve customer issues fairly and professionally, ensuring the best outcomes.
• Foster a positive, high-performance culture through values-based leadership.

What We’re Looking For

• Proven leadership experience in a contact centre/call centre environment.
• Strong coaching and mentoring skills.
• Excellent organisational and time management abilities.
• High attention to detail and commitment to quality.
• A CIP qualification (essential).
• A self-starter with the ability to build strong relationships across the business.

What We Offer

At Carole Nash Insurance, you’ll enjoy a competitive salary plus a wide range of benefits, including:

• 24 days’ annual leave (increasing with service to 29) + option to buy 5 extra days.
• Company pension scheme.
• Health Cash Plan.
• Support for further professional insurance qualifications.
• Bike-to-Work scheme.
• Regular company events.

Why Join Us?

By joining Carole Nash Insurance, part of the Markerstudy Group, you’ll be part of a growing, innovative, and customer-focused business. You’ll have the chance to shape your career, make an impact, and be part of a team that shares your passion for delivering excellence.

Apply now and lead your team to success with Carole Nash Insurance!