Role Purpose:

To support the Head of Technical & Training (HTT), Heads of Operations (HO), Regional Managers (RM) & Service Centre Managers in the smooth delivery of training and the development of Technicians knowledge and ability, in the network operation

Key Responsibilities:

Development training of Technicians as they proceed throughout their career, this will involve a range of skill assessments including procedural and practical knowledge.
Training and educating new employees in Automotive glazing from locations throughout the United Kingdom.
Carry out quality testing on equipment (electrical & lifting)
Working alongside the HTT, RM’s and SCM to identify Technicians with poor workmanship and carry out reviews to identify training needs or conduct issues.
Work alongside the HTT with projects / development within the business.
To support in the implementation and delivery of any Specialist training (for example, ADAS Diagnostic, Panther Fit Glass, Carbon Fibre Bodyshells).
To support the Technical and Training team in the delivery and assessment of NVQ qualifications for Technicians.
To evaluate all products that a technician uses or could be asked to use going forward.
To develop written technical information reports on Automotive glazing installations.
To encourage and actively promote excellent customer service skills throughout the business.
Willingness to travel throughout the United Kingdom with overnight stays.
Flexible approach to working hours.

Key Skills and Knowledge:

To hold or have held an NVQ 2/3 in automotive glazing and/or an ATA equivalent.

Previous experience in training/developing automotive glazing technician’s skill levels.
Excellent communication skills.
Proven track record in evaluating products ensuring they are fit for purpose.
Good level of IT literacy and proficient in the use of Microsoft packages such as Outlook, Word and Excel.