Claims Handler (Specialist PI)

Locations: Tunbridge Wells, Chelmsford, Whitstable, Haywards Heath
Hybrid working – typically 1 day per week in the office once probation is complete

About the Role

We’re looking for experienced and adaptable Personal Injury Claims Handler to join our Specialist PI Team.

This role involves managing personal injury claims outside England and Wales, requiring a strong understanding of both Civil Procedure Rules (CPR) and jurisdiction-specific processes (non-England & Wales).

You’ll handle complex cases that fall outside standard portals, applying technical knowledge of liability, causation, and quantum while navigating varied legal systems. Strong negotiation skills, cultural awareness, and the ability to manage cross-border claims are essential.

We’ll support you with comprehensive training, a personal development plan, and clear career progression opportunities. Performance is measured against transparent KPIs, with annual reviews and the chance to earn an annual pay review.

What You’ll Be Doing

Manage personal injury claims under CPR and relevant jurisdictional rules outside England and Wales.
Handle complex and high-value claims, including those involving cross-border considerations.
Assess liability and quantum, reviewing medical reports, expert evidence, and jurisdiction-specific documentation.
Negotiate settlements within agreed authority levels, balancing commercial and customer considerations.
Maintain accurate records, reserves, and task management to ensure timely progression.
Escalate cases requiring specialist input or external counsel appropriately.
Collaborate with internal teams, solicitors, and external stakeholders to achieve positive outcomes.
Ensure compliance with FCA, DPA, TCF, CPR, and jurisdiction-specific regulations.
Take ownership of your personal development, supported by ongoing training and coaching.

What We’re Looking For

Proven experience handling personal injury claims under CPR and/or across multiple jurisdictions (non-England & Wales).
Strong understanding of liability, causation, and quantum.
Excellent negotiation and communication skills, with confidence in managing complex cases.
Ability to interpret medical evidence and apply legal principles effectively.
Highly organised with the ability to manage a varied and challenging caseload.
Commercially aware and adaptable, with a proactive mindset.
Strong team player with a ‘can do’ attitude.

What We Offer

Hybrid working (typically 1 day in the office per week once probation is complete).
Clear development pathways with tailored training and coaching.
A collaborative and supportive team culture.
The chance to build specialist expertise in a dynamic personal injury claims environment.