Operational Resilience Manager

Remote

Role Summary

We are seeking an experienced Operational Resilience Manager to lead the delivery and ongoing maturity of Operational Resilience across the business. Reporting to the Head of Quality & Risk, this role will act as the subject matter expert for Operational Resilience, working closely with senior leadership to embed robust, compliant, and practical resilience frameworks aligned to regulatory expectations. The role carries strong visibility and influence, with responsibility for driving strategy, testing, reporting, and continuous improvement.

Key Duties & Responsibilities

Lead the delivery of Operational Resilience across MISL, ensuring alignment with business strategy and regulatory requirements
Own and maintain the Operational Resilience framework, acting as the go-to expert for resilience matters
Lead the annual review of Important Business Services, Impact Tolerances, and end-to-end process mapping
Develop and deliver a comprehensive annual testing and scenario analysis programme across the five resilience pillars
Track vulnerabilities and remediation plans, ensuring actions remain on track and are effectively evidenced
Produce clear, high-quality reporting for senior leadership, internal committees, and board level forums
Advise and influence executives on resilience strategy, emerging risks, and regulatory developments
Monitor regulatory change and industry best practice to ensure a forward-looking and compliant approach
Collaborate closely with Second Line Risk, IT, Operations, and wider business stakeholders
Lead knowledge sharing and training initiatives to improve resilience awareness and maturity
Mentor and support colleagues to build capability and embed resilience into day-to-day operations

Skills & Experience Required

Senior level experience in Operational Resilience within Financial Services
Strong understanding of FCA or similar regulatory frameworks
Proven ability to operate at senior stakeholder and executive level
Excellent written and verbal communication skills, with the ability to explain complex concepts clearly
Strong analytical skills, with experience translating data and testing outcomes into actionable insights
Demonstrated leadership and influencing capability, without reliance on formal authority
High attention to detail and a disciplined approach to governance, testing, and reporting
Collaborative mindset with the ability to work effectively across cross-functional teams
Emotionally intelligent, confident, and pragmatic in approach