Recoveries Claims Handler

Location: Manchester

About the role
Recovery is where the money comes back and where good claims handling really shows. As a Recovery Handler, you will play a critical role in recovering financial outlay following non fault claims, protecting our customers’ interests, and ensuring excess payments are returned promptly where applicable.

This role sits at the start of the recovery journey. You will make sure our outlay is accurately reflected, pursue recovery opportunities proactively, and manage third party insurers and solicitors with confidence. You will balance commercial awareness with strong customer care, keeping policyholders informed throughout the process.

If you like ownership, accountability, and seeing tangible results from your work, this role delivers exactly that.

What you will be doing

Managing recovery activity following non fault claims
Ensuring recovery documentation accurately reflects financial outlay
Engaging with third party insurers and solicitors to pursue recoveries
Protecting customer rights throughout the recovery process
Returning customer excess payments promptly when recovered
Delivering against SLAs, financial targets, and productivity measures
Keeping policyholders proactively updated
Identifying all potential recovery opportunities and managing them through to conclusion
Applying Consumer Duty principles in every decision
Handling vulnerable customers appropriately and making required adjustments
Keeping up to date with changes in legislation and case law
Following correct governance for abandoned recoveries and instalment plans
Supporting team initiatives and continuous improvement activity

What we are looking for

Experience in insurance or debt recovery is preferred but not essential
Strong customer service and communication skills
Confidence handling financial and recovery related conversations
Good understanding of motor insurance claims
High attention to detail and accuracy
Ability to manage and prioritise workload effectively
Commercial awareness and accountability for outcomes
A willingness to learn, develop, and challenge yourself
Full training will be provided, but attitude, ownership, and work ethic matter more than ticking every technical box.