Service Support Administrator

Location: Tunbridge Wells, Kent - Hybrid

About VisionTrack

VisionTrack is a leading provider of AI-powered video telematics, helping fleets operate more safely, efficiently, and intelligently. Our technology combines video, data and AI to give businesses real-time visibility and control over their operations.

We’re growing quickly and looking for a Service Support Advisor to play a key role in keeping our service operations running smoothly.

The Role

This is a detail-focused, operational role at the heart of our service function. You’ll be responsible for managing service tickets from start to finish, ensuring all work carried out by engineers and third-party suppliers is accurate, validated, and ready for billing. It’s ideal for someone who enjoys problem-solving, working with data, and being part of a fast-paced, tech-driven environment.

What You’ll Be Doing

Managing service tickets from creation through to closure
Reviewing and validating engineer job sheets and service reports
Checking warranty status and ensuring correct billing eligibility
Raising invoices and supporting monthly billing processes
Liaising with customers regarding purchase orders and queries
Working closely with internal technical teams to validate product usage
Managing relationships with third-party suppliers, including escalations
Resolving service ticket and invoice queries through to completion
Validating labour, parts, and supplier costs
Supporting reporting for key accounts (ticket volumes, billing data)
Using internal platforms to track vehicles, projects, and service activity
Attending customer and supplier calls to provide updates and insights

What We’re Looking For

Strong administrative or operational experience
High attention to detail and accuracy
Confident working with data, systems, and processes
Good Excel skills (advantageous)
Excellent communication skills, both written and verbal
Customer-focused mindset
Ability to prioritise and manage multiple tasks
Comfortable working in a fast-paced, tech-led environment
A genuine interest in technology and willingness to learn