Job Title - Insurance Advisor
Office Location - Strangford House, 4 Jubilee Road, Newtownards, BT23 4WN
Working Hours – Choose from 35/37.5/40 hours per week – Part Time hours are available
Core office Hours – Monday to Friday 9.00am to 6.00pm (you will be required to work 2 Saturdays a month 9-1pm)
Hybrid working – 2/3 days per week in the office
Start Date - 2nd March 2026

About the team

We are looking for self-motivated individuals who are looking to work in a friendly, supportive, team orientated and customer driven environment to provide our customers with a wide range of Insurance products.

We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Hughes Insurance is all about making a difference. A difference for our customers and for our business. It’s about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals.

About the role

Handling inbound and outbound calls to generate new business and to service existing customers
Advising, recommending, selling, and servicing appropriate insurance products to meet the customer’s needs
Meeting and exceeding personal, team and department targets
Recording and maintaining customer records in accordance with company procedures
Complying with FCA requirements, including adhering to agreed scripts
Delivering and maintaining a quality service
Developing knowledge of the product range
Participating in training and coaching sessions and continuous development of knowledge of the product range
Carrying out any other duties required by the Company

About you: You will

Be a strong communicator
Have great attention to detail
Accuracy in your work
Able to work to tight deadlines
Have a positive approach to problem solving
Strong verbal communication skills with the ability to adapt your style when needed.
It is important that you are self-motivated and driven to meet and exceed your KPIs.

Essential Skills

Good literacy, numeracy, and typing skills.
Excellent attention to detail.
Willingness to develop oneself and learn new skills.
Natural passion for customer service excellence, taking ownership.
Can do approach to change.
Active listening.
Problem solving

What’s in it for you?

You can expect to receive full training and the support until you’re fully competent in the role. Your training will be 6-8 weeks office based – at every stage of the training we’ll make sure you’re happy and confident with what you’ve learnt.

We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training we will provide valuable in-role development, you’ll also have opportunity to attain accredited industry qualifications.