Claims Handler (Specialist PI)

Locations: Tunbridge Wells, Chelmsford, Whitstable, Haywards Heath
Hybrid working – typically 1 day per week in the office once probation is complet

About the Role

We’re looking for an experienced and adaptable Personal Injury Claims Handler to join our Specialist PI Team.

This role involves managing personal injury claims governed by the Civil Procedure Rules (CPR) in England & Wales, as well as personal injury claims arising in jurisdictions outside England & Wales.

You will need a strong understanding of CPR processes alongside the ability to navigate varied international and cross‑border legal frameworks.

You’ll handle complex cases that sit outside standard portals, applying technical knowledge of liability, causation, and quantum while managing claims across multiple legal systems. Strong negotiation skills, cultural awareness, and cross‑jurisdiction adaptability are essential.

We’ll support you with comprehensive training, a personal development plan, and clear career progression opportunities. Performance is measured against transparent KPIs, with annual reviews and the opportunity for an annual pay review.

What You’ll Be Doing

Manage personal injury claims under CPR within England & Wales, as well as claims governed by non‑England & Wales jurisdictional rules.
Handle complex and high‑value cases, including those involving cross‑border considerations.
Assess liability and quantum, reviewing medical reports, expert evidence, and jurisdiction‑specific documentation.
Negotiate settlements within agreed authority levels, balancing commercial and customer considerations.
Maintain accurate records, reserves, and task management to ensure timely progression.
Escalate cases requiring specialist input or external counsel appropriately.
Collaborate with internal teams, solicitors, and external stakeholders to achieve positive outcomes.
Ensure compliance with FCA, DPA, TCF, CPR, and relevant jurisdiction‑specific regulations.
Take ownership of your personal development, supported by ongoing training and coaching.

What We’re Looking For

Proven experience handling personal injury claims under CPR (England & Wales) and/or across multiple jurisdictions.
Strong understanding of liability, causation, and quantum.
Excellent negotiation and communication skills, with confidence managing complex cases.
Ability to interpret medical evidence and apply legal principles effectively.
Highly organised with the ability to manage a varied and challenging caseload.
Commercially aware, adaptable, and proactive.
Strong team player with a ‘can do’ attitude.