Senior Technical Claims Handler

Remote

We are looking for an experienced Senior Technical Claims Handler to join our Large Loss team. This is a key technical role responsible for managing a portfolio of complex motor claims, primarily high value bodily injury cases, while also acting as a technical referral point for colleagues across the business.

This role offers the opportunity to work on complex and high value claims, influence claim strategy and support the delivery of excellent technical outcomes.

The Role

You will proactively manage a portfolio of complex motor claims, including high value bodily injury cases up to £250,000. You will take ownership of claim strategy, liability investigations and negotiations while ensuring cases progress efficiently and in line with regulatory and internal standards. Alongside managing your own caseload, you will act as a technical referral point within the team, supporting colleagues and contributing to continuous improvement in claims handling standards.

Key Responsibilities

• Manage a portfolio of complex motor claims, primarily high value bodily injury matters
• Develop and implement effective claim strategies to achieve the best possible outcomes
• Control claim costs through strong liability assessment and negotiation
• Maintain accurate reserves and strong file discipline with regular claim reviews
• Attend trials and conferences with counsel where required
• Act as a technical referral point within the team for complex claims queries
• Ensure compliance with FCA regulations and Consumer Duty principles
• Build effective working relationships with internal teams, reinsurers and external partners

About You

We are looking for a technically strong claims professional who enjoys working with complex cases and supporting colleagues through their expertise.

You will ideally have

• Experience handling serious injury motor claims
• Strong knowledge of liability assessment, negotiation and claims reserving
• Understanding of key personal injury heads of claim including care and discount rate considerations
• Knowledge of relevant case law and regulatory requirements
• Excellent communication skills and the ability to support and guide colleagues on technical matters
• Strong organisational skills and the ability to manage a complex caseload effectively